Privacy Policy

Privacy Policy

This Privacy Policy outlines how SkyDrive Innovative Solutions, a Nigerian company (“SkyDrive”, “we”, “us”, or “our”), collects, uses, and shares your personal information when you use our SkyDrive app (“App”) or website (“Website”) at www.skydrive.one. It also describes the choices you have regarding your information and how you can contact us for more details.

What Information Do We Collect?

We collect two types of information through the App and Website:

• Personal Information: Information that can identify you as an individual, such as your name, email address, phone number, billing address, and payment details.
• Non-Personal Information: Information that cannot be used to personally identify you. This may include your device type, operating system, IP address, browsing activity, and data collected through cookies or tracking technologies.

How Do We Collect Information?

We collect information in several ways when you interact with the Website or App, including:

• Account Creation: When you create an account, we collect your name, email address, and phone number.
• Bill Payments and Transactions: When you pay bills or make top-ups using SkyDrive, we collect details such as your name, billing address, and payment information.
• Usage Data: When you use the App, we collect data about your device, operating system, and your browsing activity, including any information gathered via cookies and tracking technologies.

How Do We Use Your Information?

We use your information to:

• Provide you with the services you request, such as phone top-ups, data purchases, and bill payments.
• Send you important information about your transactions, such as confirmations and receipts.
• Respond to your inquiries and provide customer support.
• Analyze your usage to improve the App and Website functionality.
• Send you promotional communications (only if you opt-in).
• Prevent fraud and detect illegal activities using internal and third-party screening tools.
• Maintain up-to-date records and ensure compliance with our legal obligations.
• Provide relevant updates, newsletters, and service notifications with your explicit consent.
• Verify your identity as required by statutory obligations.
• Resolve disputes or investigations by law enforcement or regulatory authorities.

How Do We Share Your Information?

We may share your information with third-party service providers who assist us in operating the Website and App, such as payment processors or telecom providers. Information shared with these third parties is limited to what is necessary for them to perform their services.

We may also disclose your information if required by law or in good faith to comply with legal processes, protect our rights, or safeguard the safety of users.

Your Choices

You have control over your personal information:

• You can choose not to create an account or provide personal information, but this may restrict access to certain features.
• You can opt out of promotional communications by following the unsubscribe instructions included in those messages.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no electronic storage system is entirely secure.

Data Retention and Deletion

We will retain your information as long as your account is active or as needed to provide services. If you wish to delete your personal information, you can contact us at [dpo@skydrive.one]. We may retain certain information as required by law or to resolve disputes and enforce our agreements.

Children’s Privacy

The SkyDrive App and Website are not directed toward children under 18. We do not knowingly collect personal information from children under 18. If you believe we have unintentionally collected information from a child, please contact us, and we will promptly delete it.

Cookies Policy

SkyDrive uses cookies and similar technologies to enhance your experience on the App and Website. Cookies are small data files stored on your device that help remember your preferences and activity.

• Strictly Necessary Cookies: These cookies are essential for basic functionality, such as securing transactions and accessing your account.
• Performance Cookies: These cookies collect data about how you use the Website and App, helping us to improve performance and troubleshoot issues.
• Functionality Cookies: These cookies remember your preferences and settings to personalize your experience.

You can control cookie settings through your browser or device. Disabling certain cookies may affect the functionality of the App or Website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website and App, so we encourage you to review the policy periodically.

Compliance with App Store and Play Store Policies

SkyDrive complies with the Google Play Store and Apple App Store data policies to protect user data. For more information on these policies, please refer to their respective guidelines.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [dpo@skydrive.one].